When receiving your order, inspect the products carefully. If there is an unlikely situation where the goods are damaged or deformed, some parts are lost or the goods are incomplete, the customer must report the damage (incomplete complete set) to CRAFTHOUZ.COM within 24 hours from the receipt of the order. CRAFTHOUZ.COM is not responsible for lost goods, which the customer did not report within 24 hours from the receipt of the parcel.
If for some reason the customer is not satisfied with the quality of the goods and / or wants to return the goods, CRAFTHOUZ.COM accepts the return of the goods and guarantees a full refund of the value of the goods, provided that the customer has notified of the return within 14 days from the date of receipt of the goods. Before sending a return item, the customer must obtain confirmation of the return request from CRAFTHOUZ.COM .
The returned item must be in its original packaging, new, unused and undamaged. Upon receipt of the returned product, CRAFTHOUZ.COM undertakes to return the purchase amount or replace the product within 5 business days. Return shipping and packaging costs are the responsibility of the customer.
CRAFTHOUZ.COM does not guarantee the return or replacement of goods after 14 days from the date of receipt of the goods. CRAFTHOUZ.COM does not accept returns for custom made products. Also, CRAFTHOUZ.COM does not accept returns if the products are damaged.