Dear Customer,

Before placing an order, please read the Terms below.

General Provisions is an online store specializing in trade by unique wood and metal goods. We produce handmade custom made products for HoReCa entities, as well as individuals. cares about a high level of service for every customer, so you can always leave your feedback and suggestions in any convenient way (by phone, email, Facebook, etc).

By using this site, you agree to the Terms and Conditions herein. Also, by making any transactions, you agree to the Terms and Conditions below. Please, before using the site, carefully read the terms of use. reserves the right to amend these Terms at any time without notifying site users and customers.

Privacy Policy

When placing an order, we collect personal data that is necessary to complete the order. We do not use your data for any other purpose. takes all reasonable measures to ensure the security of the processing and storage of customer data, including order and payment data. Provided that there is no negligence on the part of, the store is not responsible for any damage resulting from the provision of access to your order data by third parties.

We use cookie technology on the site as part of our standard business procedure, which includes tracking the behavioral patterns of site users. If you have any queries regarding the Site Terms of Use and Privacy Policy, please contact us for detailed explanation.

Ordering process

All orders that the user places on this website are accepted and processed following the conditions below.

After placing an order on the site, the user receives a notification with a list of ordered products. Please note that e-mail does not mean confirmation of the order or its acceptance into execution by Email notification only means that we have received your request. CRAFTHOUZ.COM reserves the right to reject the order.

The fact of accepting an order and completing a transaction (order) between the customer and CRAFTHOUZ.COM is the sending of the ordered goods to the customer (sending the order), except for cases when CRAFTHOUZ.COM notifies the customer about the refusal to accept the order, the impossibility of making delivery to the customer's region or in the case when the customer canceled the order.


All products are produced from natural materials: as a rule, from wood and metal. These materials are subject to environmental factors such as temperature, humidity, ultraviolet rays, etc., as well as their aging process. Consequently, products can deform, crack and change color over time.

Since all products are produced from natural raw materials by hand, the dimensions and volumes given on the site are close to the original. Also, the shade of the finished product may differ. Product images shown on website are for illustrative purposes only, finished products may differ from the pictures on the website in shade, condition and dimensions.

Any clerical, typographical or other error in the materials, prices, texts published on the website, as well as in the invoice or other document and information material provided by CRAFTHOUZ.COM , is subject to correction. will not be held liable or otherwise liable for the errors listed above.


The order price is the cost that the customer pays following the price indicated on the website at the time we receive your order request. An exception is the case when a mistake was made in the price on the website. In such case CRAFTHOUZ.COM representatives undertake to contact the customer as soon as possible and provide him/her with the opportunity to change the order at the correct price or cancel the order. If the customer informs about the cancellation of the order after payment, all funds are refunded to him/her in full. If CRAFTHOUZ.COM representatives are unable to contact the customer, the order is automatically considered canceled.

All prices on the web site are indicated in EUR and do not include VAT and  shipping costs, unless otherwise specified or mentioned.

Customers who place an order outside of Ukraine or the United Kingdom are solely responsible for paying import duties / taxes that are levied in their countries of residence.


Only an adult (over 18 years old) can act as the recipient of CRAFTHOUZ.COM goods.

Delivery time within Europe  is usually from 3 to 4 weeks. Worldwide delivery takes from 3 to 5 weeks, depending on the distance to the final destination. All items are carefully packed to avoid damage in transit.

Products are dispatched the next business day after order confirmation. Please consider delivery times when placing your order. CRAFTHOUZ.COM is not responsible for losses or disappointments resulting from the failure to meet the customer's expectations.

If, as a result of two attempts, the courier was unable to deliver the goods because the customer was unable to accept and sign the order, or if the customer provided an incorrect delivery address, the order will be returned to us. For subsequent delivery, the customer undertakes to pay CRAFTHOUZ.COM the cost of the first delivery and re-delivery of the goods. This payment will cover our shipping costs for a failed delivery. Payment for re-delivery is due before re-shipment.

If the customer decides to cancel the order after the failed delivery, the order amount is returned in the amount equal to the order amount minus the cost of the first delivery of the goods.

Return & Refund, Replacement

When receiving your order, inspect the products carefully. If there is an unlikely situation where the goods are damaged or deformed, some parts are lost or the goods are incomplete, the customer must report the damage (incomplete complete set) to CRAFTHOUZ.COM within 24 hours from the receipt of the order. CRAFTHOUZ.COM is not responsible for lost goods, which the customer did not report within 24 hours from the receipt of the parcel.

If for some reason the customer is not satisfied with the quality of the goods and / or wants to return the goods, CRAFTHOUZ.COM accepts the return of the goods and guarantees a full refund of the value of the goods, provided that the customer has notified of the return within 14 days from the date of receipt of the goods. Before sending a return item, the customer must obtain confirmation of the return request from CRAFTHOUZ.COM .

The returned item must be in its original packaging, new, unused and undamaged. Upon receipt of the returned product, CRAFTHOUZ.COM undertakes to return the purchase amount or replace the product within 5 business days. Return shipping and packaging costs are the responsibility of the customer.

CRAFTHOUZ.COM does not guarantee the return or replacement of goods after 14 days from the date of receipt of the goods. CRAFTHOUZ.COM does not accept returns for custom made products. Also, CRAFTHOUZ.COM does not accept returns if the products are damaged.

Other provisions

CRAFTHOUZ.COM does not bear any responsibility against the customer and is not considered to have violated the terms of order execution due to the occurrence of any delays, fulfillment or non-fulfillment of any obligations by CRAFTHOUZ.COM about the goods, if the delay or non-fulfillment was caused by reasons beyond the reasonable control of the CRAFTHOUZ.COM store.

Customer support: 

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