Last updated: 6 May 2025
We value your trust. This Privacy Policy explains how Crafthouz collects, uses, and protects your personal information when you browse our website, make purchases, or interact with our services. Please read carefully to understand your rights and our responsibilities.
1. Who We Are — Our Identity and Purpose
Crafthouz is the name of an international website operated by a collective of independent private entrepreneurs specialising in the production and supplying of oak barrels, wooden beekeeping supplies, and bespoke wooden products, offering both B2B solutions and a B2C online store available worldwide.
We are committed to protecting your privacy and processing personal data in accordance with applicable European Union data protection laws and other relevant regulations.
📧 For privacy-related enquiries, please contact: sales@crafthouz.com
🌐 www.crafthouz.com
2. What Personal Data We Collect — Information We Store and Why
We may collect and process the following personal data:
— Name and contact details (billing and delivery address, email, phone)
— Purchase and order history
— Payment and transaction details (handled via secure gateways; we do not store card numbers)
— Communication and support correspondence
— Browsing activity and interaction with our website
— IP address, location, browser, and device information
— Preferences for marketing and newsletters
— Feedback, product reviews, or survey responses
🔒 Our website is not intended for children. We do not knowingly collect personal data from individuals under 18 years of age.
3. How We Use Your Data — Purposes of Processing
Your data may be used for the following purposes:
— Processing and delivering your orders
— Providing customer service and handling returns
— Communicating with you about your purchase or account
— Personalising your experience on our website
— Improving our website performance and functionality
— Sending marketing communications (see Section 4)
— Complying with legal, tax, and regulatory requirements
4. Marketing and Promotions — Consent-Based Communication
We may occasionally send you updates about new products, offers, or news related to Crafthouz.
If you no longer wish to receive such messages, you can unsubscribe at any time by sending an email to sales@crafthouz.com with the word “Unsubscribe” in the subject line or message body.
If we receive an unsubscribe request, we will stop sending you marketing emails.
5. Legal Basis for Processing — Our Lawful Grounds
We process personal data under the following lawful bases:
— Contractual necessity: to fulfil and manage your orders
— Legal obligation: to comply with tax, customs, or regulatory laws
— Legitimate interest: to improve services and maintain site security
— Consent: for marketing activities and non-essential cookies
6. Sharing Your Data — Third Parties and Delivery Partners
We may share your personal data with trusted third parties for specific purposes:
— Payment processors (e.g., PayPal, Stripe, banks)
— Delivery and logistics partners to fulfil your orders
— Hosting, analytics, and IT service providers
We do not sell, rent, or trade your personal information.
Some data may be stored or processed outside the EU, but only with safeguards ensuring appropriate protection.
7. Data Retention — How Long We Keep Your Information
We retain personal data only as long as necessary to:
— Complete your orders and provide after-sales support
— Comply with tax and legal obligations
— Resolve disputes and enforce agreements
After this period, data is securely deleted or anonymised.
8. Data Security — How We Protect Your Information
We store your data on secure servers and limit access to authorised personnel only.
Technical and organisational measures are in place to prevent unauthorised access, alteration, or disclosure of your personal data.
9. Advertising and Analytics — Cookies and Tracking Technologies
We may use services such as Google Ads, Google Analytics, and Facebook Pixel to measure website performance and deliver relevant advertising.
These services may use cookies and tracking pixels to collect anonymised or aggregated data.
You can manage your cookie preferences through our cookie consent banner or in your browser settings.
10. Cookies — Managing Website Functionality and Preferences
Cookies are used to ensure website functionality, enable checkout, and enhance user experience.
— Essential cookies: required for website operation
— Analytical/marketing cookies: only used with your consent
You can adjust your cookie settings anytime via your browser or our consent banner.
11. Informational Content Disclaimer — Blog, Articles and Guidance
Any informational materials provided on our website, including blog posts and guides, are for general purposes only.
They are not professional advice. Any actions you take based on this content are at your own risk.
12. Acceptance and Contact — Agreement and Updates
By using our website, placing an order, or submitting personal data, you agree to this Privacy Policy.
We may update this Policy periodically, and the updated version will apply to all future use of our services.
For questions or updates regarding your preferences, contact us at:
📧 sales@crafthouz.com
🌐 www.crafthouz.com