We know that receiving your order safely and on time matters. Here’s everything you need to know about how we ship, what to expect, and what to do if something goes wrong. If you ever need help, feel free to contact us. Our team is always ready to assist.
Delivery Coverage
We deliver to most European countries and worldwide.
- Europe: typically 10 –14 days
- Other regions worldwide: approximately 14–28 days, depending on courier availability and customs processing
Orders placed before 11:00 AM (CET) are usually dispatched the next working day. Orders placed later may be dispatched the following working day.
All items are securely packaged to minimize the risk of damage during transit.
Delivery timeframes are approximate and are calculated from the date the order is dispatched, not from the date the order is placed or confirmed. Actual delivery times may vary due to courier operations, customs processing, or factors beyond our control. We are not responsible for delays caused by couriers, customs, or events beyond our control.
Failed Delivery
If delivery fails due to an incorrect address or recipient unavailability after two attempts, the parcel will be returned. In such cases, you may either:
- Pay for redelivery, or
- Request a refund minus the original shipping cost
Shipping Terms
All Orders are shipped under CPT (Carriage Paid To) terms, in accordance with Incoterms®, unless otherwise expressly agreed in a separate written contract. We arrange and cover the transport costs to the agreed delivery destination, while the buyer remains solely responsible for any customs duties, import taxes, or local charges upon receipt of goods.
All Orders may be shipped from warehouses in the UK or directly from our facilities in Ukraine. Wholesale and custom-made orders are typically dispatched from Ukraine, unless otherwise agreed.
We reserve the right to select the most appropriate logistics partner or courier for each shipment. While we aim to deliver within the estimated timeframe, we are not responsible for courier delays, customs processing times, or events beyond our control.
Customer data is shared only when required for delivery purposes and is processed in accordance with our Privacy Policy.
Damaged or Missing Items
If your parcel arrives damaged or items appear to be missing, please contact us within 14 days and include photos of the packaging and contents together with your order number. Requests made significantly later may be more difficult to review.
In cases of loss or damage during transit, you will be offered a choice:
- A replacement shipment, or
- A full refund
Each case is reviewed individually. For damaged or incomplete deliveries, we will assess the photos and details provided to verify the issue.
If a parcel is suspected to be lost in transit, we will open an investigation with the courier. Once confirmed, we will process your chosen option (replacement or refund).
Need More Information?
This page provides key details about shipping and delivery. For complete terms, including returns, refunds, liability, and other policies, please see our full Terms and Conditions.