Last updated: 6 May 2025
These Terms and Conditions govern your use of the website www.crafthouz.com and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, please discontinue use of the website.
1. About Us — Business Identity
Crafthouz is the name of this international website, representing a collective of independent private entrepreneurs specialising in the production and supplying of oak barrels, wooden beekeeping supplies, and bespoke wooden products.
The website includes an online store open to customers worldwide, offering selected products suitable for direct postal delivery — such as handcrafted oak barrels, wooden bottles, display flasks, and other lightweight items.
For other product categories, we generally operate on a B2B basis.
You can contact us at:
📧 sales@crafthouz.com
🌐 www.crafthouz.com
2. Order Process — Formation of Contract
All orders placed through this website are subject to acceptance under these Terms.
After placing an order, you will receive an email confirming receipt. This does not constitute acceptance.
A binding contract is formed only when we dispatch the goods, unless otherwise notified.
We reserve the right to decline or cancel any order at our discretion, including but not limited to:
- Product unavailability
- Pricing or description errors
- Delivery restrictions
- Suspected fraud or misuse
Orders may be subject to verification, and we may request additional information to confirm identity or payment. Orders can only be placed by customers aged 18 and over.
3. Products — Natural Characteristics and Accuracy
Our products are made from natural timber. Variations in colour, grain, and condition may occur due to exposure to light, temperature, or humidity.
Therefore:
- All sizes, weights, and capacities are approximate
- Colours may differ from images
- Photos are for illustrative purposes only
- Minor imperfections are natural and not considered defects
- Each batch may differ slightly while maintaining quality standards
We reserve the right to correct any typographical or clerical errors without liability.
4. Prices and Payment — Currency and Charges
Prices are displayed in EUR (€). Delivery fees are not included in the listed prices and are calculated separately at checkout, based on the selected destination country and order size.
Accepted payment methods include:
- PayPal
- Stripe
- Bank transfer
- Other secure methods available at checkout
All transactions are processed through trusted and secure payment gateways. We do not store or have access to your card details.
If a pricing error is discovered, you will be notified prior to dispatch. You may then confirm the order at the correct price or cancel for a full refund.
International customers are responsible for all import duties, customs fees, or local taxes in their country. Refunds are issued to the original payment method.
5. Delivery — Times, Risk and Customs Responsibility
We deliver to most European countries and worldwide.
Estimated delivery times:
- Europe: typically 7–10 working days
- Other regions: subject to courier availability and customs clearance
Orders placed before 11:00 AM (CET) are usually dispatched the next working day. Orders placed later may be dispatched the following working day.
All items are securely packaged to minimise risk of damage during transit.
If delivery fails due to an incorrect address or recipient unavailability after two attempts, the order will be returned. In such cases, you may either:
- Pay for redelivery, or
- Request a refund minus the original shipping cost
All orders (B2C and B2B) are shipped under CPT (Carriage Paid To) terms, in accordance with Incoterms®, unless otherwise expressly agreed in a separate written contract.
We arrange and cover the transport costs to the agreed delivery destination, while the buyer remains solely responsible for any customs duties, import taxes, or local charges upon receipt of goods.
6. Shipping & Fulfilment
Retail orders may be shipped from warehouses in UK or directly from our Ukrainian facilities.
Wholesale and custom-made orders are typically dispatched from our Ukrainian facilities, unless otherwise agreed.
We reserve the right to choose the most suitable logistics partner or courier service.
Personal data is shared only as necessary for delivery and in line with our Privacy Policy.
7. Returns and Refunds — Consumer Rights and Exceptions
Please check your order immediately upon delivery.
If items are damaged or missing, notify us within 24 hours by email. Claims received later may not be accepted.
For B2C customers:
- You may return the product within 14 days if unused and in original packaging.
- You must obtain written confirmation from us before return.
- Return shipping costs are covered by you.
- Refunds or replacements are processed within 5 working days of receiving the returned goods.
- We do not accept returns after 14 days.
For B2B customers:
- Returns are accepted only if the goods are defective or otherwise agreed in writing.
Custom-made or bespoke items are non-returnable unless defective.
8. Liability — Legal Limits and Disclaimers
We take reasonable care to protect your orders and personal data. However, we are not liable for any loss caused by unauthorised third-party access unless directly due to our negligence.
To the fullest extent permitted by law, we disclaim liability for:
- Indirect, incidental, or consequential damages
- Reliance on website content, product descriptions, or informational material
- Website downtime, errors, or interruptions
- Misuse, improper storage, or modification of products after delivery
Our liability for any claim shall not exceed the total amount paid for the order in question.
The content on this website (including blog posts or guides) is for general informational and educational purposes only.
Crafthouz does not sell or promote alcohol. Any content relating to barrel ageing or spirits is intended solely for lawful and educational use.
It is the user’s responsibility to ensure compliance with the laws of their country.
Crafthouz accepts no liability for misuse of information or products.
9. Intellectual Property — Copyright and Use
All content, images, logos, and materials on this website are the property of Crafthouz or its content providers.
They may not be copied, reproduced, or reused without prior written permission.
10. Third-Party Content — External Links Disclaimer
We may link to or embed third-party content (e.g. social media, advertising platforms).
We are not responsible for the availability, accuracy, or practices of any third-party websites.
11. Website Use — Restrictions and Conduct
You agree not to:
- Use the site for unlawful, fraudulent, or misleading purposes
- Overload or disrupt the website or servers
- Attempt unauthorised access to systems, data, or accounts
We reserve the right to suspend or terminate site access for violations of these terms.
12. Governing Law — Jurisdiction
For B2B transactions, these Terms and Conditions are governed by the laws of Ukraine. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ukraine, unless the seller chooses to bring proceedings in the customer’s country.
For B2C transactions, these Terms and Conditions are governed by the applicable laws of Ukraine and the European Union. However, nothing in these Terms limits your rights as a consumer under the mandatory laws of your country of residence.
13. Changes to These Terms — Version Control
We may update these Terms from time to time.
Changes will not affect orders placed before the new version takes effect.
Continued use of the website constitutes acceptance of the current Terms.
14. Contact — How to Reach Us
For any questions, please contact:
📧 sales@crafthouz.com
🌐 www.crafthouz.com