We want the return and refund process to be simple and transparent for everyone. Below you’ll find all the details about how returns work, what can be returned, and how we handle refunds. If you have any questions, feel free to contact us. Our team is always ready to assist.
Check Your Order on Arrival
Please inspect your parcel immediately upon arrival. Any damage or missing items should be reported within 14 days, including photos of the packaging and contents. This allows us to promptly file a claim with the carrier.
Change of Mind Returns:
- You may return an item within 14 days of delivery if it is unused and in its original packaging.
- Please contact us first and wait for written approval before returning any item.
- Return shipping costs are paid by the customer.
- Refunds are processed within 14 days after we receive and inspect the returned goods to confirm they are unused and in their original condition.
- Returns are not accepted after 14 days.
Defective, Damaged, or Incorrect Items:
- If the goods are defective, damaged, or not as described, you will be offered a choice between a replacement or a full refund.
- We may request the return of the item for inspection, or we may offer a refund or replacement based on the photos and details you provide, without requiring the item to be returned.
- If a return is required, we will cover the reasonable return shipping costs.
- Refunds for defective items are typically processed within 14 days. Replacements are dispatched within 14 days after confirming the issue. Delivery times may vary depending on the carrier.
Non-returnable items:
- Custom-made / bespoke / personalised items cannot be returned unless defective.
- Goods that were used or returned in non-original condition.
Refund Method
Refunds are issued to the original payment method, unless another option is agreed in writing.
Need More Information?
This page covers our return and refund policies. For complete terms, including shipping, liability, and other policies, please see our full Terms and Conditions.